A $300 reservation holds your puppy for 14 days
Start by sending a request for the puppy you have chosen. We confirm availability and provide payment instructions. Your reservation begins when we receive your $300 payment. Submitting a request alone does not hold a puppy.
The full $300 is deducted from your puppy’s purchase price. Pay the remaining balance within 14 days of the reservation payment. If the balance remains unpaid when that period ends, the hold expires and the puppy may become available to another family. Your refund or eligible transfer option remains available.
The hold gives your family a clear deadline while helping us place puppies at a suitable age for rehoming. You may adjust an agreed pickup date within the 14-day period. Please tell us about changes as soon as possible.
Pay in full and agree on homecoming
You may pay the complete puppy price instead of placing a reservation. Once payment is complete, we work with you on a flexible pickup or delivery arrangement, subject to your puppy’s readiness. If your availability changes, contact us so we can agree on an adjusted schedule.
Shipping and delivery payments
Delivery costs a separate flat $300, in addition to the puppy’s purchase price. The full puppy price and delivery fee must be paid before departure. If you begin with a reservation and choose shipping, complete the remaining puppy balance and delivery payment within your 14-day hold. Departure is arranged around your puppy’s readiness and the agreed schedule.
For example, a $1,000 puppy requires $700 in remaining puppy payment after a $300 reservation. With delivery, the remaining amount is $1,000: the $700 balance plus the $300 delivery fee. Paying in full for that puppy with delivery totals $1,300.
Read our complete Shipping and Delivery policy for delivery coverage, preparation, and arrival responsibilities.
Reservation refunds
- Within seven days of the original payment: receive a 100% reservation refund of $300.
- After seven days: receive a 90% reservation refund of $270. You may request this refund at any time.
The date you submit your refund request determines the amount. We process and pay requested refunds within 24 hours of the request. Contact us through our Contact page or email info@heritagerottweilerpuppies.com, including your name and the puppy you reserved.
Transfer your reservation once at full value
You may transfer the full $300 credit once to another available puppy or to the next litter. Your credit is deducted from the replacement puppy’s purchase price. A new 14-day hold starts when you select that puppy, with the remaining balance due within the new hold.
For a future litter, your credit stays pending until you select a particular puppy. If there is no suitable puppy in the next litter, you may wait for a later litter or request the applicable refund. Waiting for a suitable puppy continues the pending placement; it does not use another transfer.
A transfer restarts the puppy’s hold, but it does not restart the seven-day full-refund period. Refund eligibility is always measured from your original reservation payment. After seven days, the reservation refund is $270.
If you select a replacement puppy and do not pay the remaining balance within the new 14-day hold, that hold ends and we automatically refund 90% of the reservation ($270) within 24 hours of expiry.
If Heritage cannot provide your selected puppy
In the unlikely event that we cannot provide your selected puppy, we offer a full refund of your reservation payment or a transfer of your choice.
Ready to choose your puppy?
View the available puppies, open the profile of your chosen companion, and send a purchase inquiry. We will confirm availability and guide you through the next steps.
Choose your puppy
Plan your puppy’s homecoming